Electric Bike Conversions Ltd are committed to 100% customer satisfaction. To help promote this Electric Bike Conversions Ltd offer a 1 year/2000 mile (whichever comes first) warranty. This warranty is between Electric Bike Conversions Ltd and the original customer. Any warranty cannot be transferred to another person unless agreed in writing by Electric Bike Conversions Ltd
All Electric Bike Conversions LTD warranties are effective from the original date of purchase (see date on your invoice)
Electric Bike Conversions Ltd also offer a 28 day cooling off period whereas the original customer can return the product(s) for a full refund as long as it's returned in its original state. The return must be sent back in all its original packaging and the customer must contact us first to discuss the reasons for the return
Your Electric Bike Conversions Ltd warranty includes the following
A – Manufacturing defect causing electrical failure within the first year or Up to 2000 miles
B – Manufacturing defects causing mechanical failure (frame, handlebars, pedals) within the first year
C – Damage and cosmetic damage (deep gouges, chips, dents, and scratches) caused in transit to you. This must be reported to Electric Bike Conversions Ltd within 2 working days of you receiving your order
Your Electric Bike Conversions Ltd warranty excludes the following
A – Spin Out or Disassemble – Electric Bike Conversions Ltd will not refund or replace any parts that have been Spun Out/Disassembled/Transformed
B – Over Voltage – Connecting a larger battery than the one supplied by Electric Bike Conversions Ltd can have a serious effect on the Controller, Wiring, and Connectors. Damaging any kit component or motor by connecting the wrong battery type is not covered under our warranty.
C – Damage incurred from the use of e-bikes in flooded areas, foreign debris or chemicals, damage or loss caused by the use of the product for stunt riding, ramp jumping, competition, off road use, acrobatics, trick riding or any other similar activities
D – If any damage of the product is found to be the result of normal wear and tear, lack of maintenance, improper storage, accident, shipping, misuse, neglect, abuse or use of the product not consistent with instructions or the warnings stated on the product or in the manual
E – Commercial Use – All products are for personal use only. Any product used for commercial purposes have no warranty unless the specific product is designed, labelled or marketed by Electric Bike Conversions Ltd for commercial use
F – Waring Parts – Any wearing parts which include Tyres, Inner Tubes, Tyre Tape, Brake Pads, Brake Cables, Handle Bar Grips, Kick Stands, Saddles. Other parts not included under warranty are Paint Work, Varnish, Bike Graphics, Rims, Spokes, Chains and Tooth Belts, Chain Wheels, Sprockets, Bottom Brackets, Jockey Wheels, Bearings, Hydraulic Oils and Lubricants
G – Electric Bike Conversions Ltd warranty does not apply to any product defect which in its opinion has resulted from the product being altered from their original configuration/repaired/altered/modified by someone other than Electric Bike Conversions Ltd.
If you need to make a warranty claim please download the Warranty Return Form' below.