Conversion kits will be dispatched by the following working day of an order been placed unless communicated to the customer. They will be delivered by one of our trusted couriers on a next working day, tracked delivery service. Orders to islands, Highlands and EU will be slightly longer.
eBikes will be dispatched within 3 working days of your order been placed unless agreed with the customer. They will be delivered either by Electric Bike Conversions Ltd or by Parcel Force on a 48hr (2 working day), tracked delivery service. Orders to Islands and Highland may be slightly longer.
Accessory parts will be sent via Royal Mail 1st Class service.
Batteries will be dispatched using our trusted couriers using a tracked service.
As a customer you have a legal right to cancel a contract/order under the consumer contracts (information, cancellation and additional charges) regulations act 2013 within 14 days of receipt of goods. This means that during this period if you change your mind or decide for any reason that you no longer require the goods you can notify us of your decision to cancel the contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time.
Electric Bike Conversions Ltd will actually double this return period to 28 days.
Your legal right to cancel a contract starts from the contract date (date on your invoice) as this is when your contract between us is formed.
To start the return process you will need to inform us and your reason to cancel. If you wish to exercise this right you will need to call 01438 986007 or email firstname.lastname@example.org with the subject Order Cancellation.
Upon receiving your cancellation request you will then receive a response from us explaining what to do. You will then have 14 days from receipt of email to return the goods to us. You will need to ensure the items are well packaged and arrange transport back to us. Items will need to be as they were sent out and not used.
Items will need to be returned to:
Electric Bike Conversions Ltd
Unit 9 Pound Farm
Please ensure you return your goods using a reliable courier and use a tracked service. Electric Bike Conversions will not be held responsible for any goods lost in transit
Upon receiving the goods back Electric Bike Conversions Ltd will refund you the price that you paid for the goods but please note that we are permitted by law to reduce the amount refunded to reflect any reduction in the value of the goods upon receiving them back if they are not as sent out.
We will then refund you back via the payment method used to pay for the goods.
Any goods to be returned after the initial 28 days and up to 1 year will only be considered for repair or replacement.