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Electric Bike Conversions Ltd are committed to 100% customer satisfaction. To help with this we offer a 1 year warranty or 2000 miles, whichever comes first unless stated in the product description. This warranty is between Electric Bike Conversions Ltd and the original customer. Warranties can’t be transferred to another person unless agreed in writing from Electric Bike Conversions Ltd.

The following terms for our warranty policy

1 – All Electric Bike Conversions Ltd warranties are effective from the originally date of purchase (date on your invoice)

2 – Electric Bike Conversions Ltd also offer a 14 day cooling off period whereas the original customer can return the product for a full refund. This must be returned back to us unused and in its original packaging. You will need to inform Electric Bike Conversions Ltd firstly of your intention to return the product.

3 – Your Electric Bike Conversions Ltd warranty does not cover:

3.1 – Spin Out or Disassemble – Electric Bike Conversions Ltd will not refund or replace any parts that have been Spun Out/Disassembled/Transformed

3.2 – Over Voltage – Connecting a larger battery than supplied by Electric Bike Conversions Ltd can have a serious effect on the Controller, Wires, and/or Connectors. Damaging any kit component or motor by connecting the wrong battery type is not covered under our warranty.

3.3 Electric Bike Conversions Ltd warranty does not cover or apply to the following: damage incurred from use of e-bike in flooded areas, foreign debris or chemicals; damage or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities.

3.4 If any damage in the product is found to be the result of normal wear and tear, lack of maintenance, improper storage, accident, shipping, misuse, neglect, abuse or use of the product not consistent with instructions or the warnings stated on the product or in the manual.

3.5 The Electric Bike Conversions Ltd warranty does not cover or apply to any Electric Bike Conversions Ltd product used for rental or commercial purposes unless the specific product is designated, labelled or marketed by Electric Bike Conversions Ltd as acceptable for rental or commercial use.

3.6 Electric Bike Conversions Ltd warranty does not apply to any product defect which in its opinion has resulted from the product being altered from their original configuration/repaired/altered/modified/ by someone other than Electric Bike Conversions Ltd, warranty does not cover any product, or accessory parts not sold directly by Electric Bike Conversions Ltd

3.7 – The following items will not be covered by our Warranty at any time; Wearing parts on bike like Tyres, Inner Tubes, Tyre Tape, Brake Pads, Brake Cables, Handle Bar Grips, Kick Stands, Saddles, Your warranty also doesn’t include Paint, Varnish and Bike Graphics, Rims, Spokes, Chains and Tooth’s Belts, Chain Wheels, Sprockets, Bottom Brackets, Jockey Wheels, Sliding Bearings, Hydraulic Oils and Lubricants

4. Warranty Claims: Those parts and/or products which are determined by Electric Bike Conversions Ltd to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by the Electric Bike Conversions Ltd Customer Service Team. Warranty claims must be made by the original purchaser by filling out the following warranty-return form and emailing this to enquiries@electricbikeconversions.co.uk within the warranty period (stated above). Please subject the E-Mail with Warranty Return otherwise it may be difficult to find and locate your warranty return. Please fill in your name, delivery and contact details A warranty number and details will be emailed over to the end user for sending the faulty product back to Electric Bike Conversions Ltd. Electric Bike Conversions Ltd warranty is a return to base policy. The customer must return the defective part to Electric Bike Conversions Ltd for testing. Electric Bike Conversions Ltd at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The limited warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchant ability and/or fitness for any particular purpose. Electric Bike Conversions Ltd shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of Electric Bike Conversions Ltd here under is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Electric Bike Conversions Ltd to the maximum repayment value of an amount equivalent to the purchase price of the product in question. For all other warranty questions, please contact us enquiries@electricbikeconversions.co.uk

Our warranty does not affect your statutory rights


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